One of the most important aspects of disaster recovery is ensuring that consistent, timely status updates are communicated back to the central team managing the response and recovery process.
The planning team needs to realize that one or more of the usual means of communications may have also been adversely affected by the same event that damaged business facilities. For example, if a building has been damaged, the VOIP and phone systems might not be working.
Therefore, organizations should have several alternative plans for establishing internal communication (with employees as well as members of the disaster recovery team) as well as external communication (with relief organizations, media, customers, government organizations) so that they can use alternative designs.
For example organizations need to establish in advance two or more ways to locate each important staff member. These ways may include landlines, cell phones, spouses’ cell phones, and alternate contact numbers (such as neighbors or relatives).
Many organizations’ emergency operations plans include the use of audio conference so that personnel can discuss operational issues. So, these organizations should a second audio conference provider established. In addition, organizations must create an emergency communications documentation that it can include dial-in information for both (or all three) conference systems.
In this phase, emergency response team must begin procedures to assess damage to buildings and equipment.
For such events as floods, fires and earthquakes, a professional building inspector usually will need to examine a building to see whether it is fit for occupation.
Then, the team dives deeper to look at the specific technologies and services to find out details of the disaster. For example, it is possible that the disaster recovery team has realized at the time of the response phase that the organization’s e-mail system has failed. Now at this phase, the team must check to find out if other technologies are impacted along with e-mail.
Then the next step is determining whether a limited number of personnel will be permitted to enter the building to retrieve needed assets.
During the restoration phase, the team performs the recovery operations to bring all services back to their normal state. Assets used in each building may need to undergo their own restoration, whether that takes the form of replacement, repair, or simply placing it back into service in whatever location is chosen.
At this point, if the data center is lost or completely unusable, the best thing is to restore the backups. This is the simplest and most logical way possible.
In this phase, most important thing is making sure that all employees are trained response and continuity procedures.
Sometimes, technical teams will gain disaster recovery knowledge while attending training classes or conferences for their technology. But they also need to train in disaster recovery procedures and policies for the organization.
Training and practice helps to reinforce understanding of proper response procedures.